Key Benefits

  • Gives a written notification to the customer that you have received the complaint
  • There is a template for each stage of the complaint handling process
  • Advertises to the customer that your company has a complaints procedure
  • Ensures you are effective with dealing with customer issues
  • Provides a simple professional template to handle customer complaints
  • Protects the company from further poor service
  • Shows your larger clients that you run an efficient company

Who would use it?

  • Small Business Owners
  • Line Managers
  • Call Centre Managers
  • Customer Relations Staff

What is it? 

The 'Complaint Receipt Letter’ is a customer communication correspondence from the company. 

When would you use it? 

You would use the 'Complaint Receipt Letter’ whenever a customer puts their complaint in writing.

Why would you use it? 

You would use the 'Complaint Receipt Letter’ to ensure that you deal with complaints in a logical, professional manner and give the lost confidence back to the customer who has felt the need to complain. The process also protects the company from further criticism if complaints are handled incorrectly after the original issue was brought to their attention. This may be particularly useful if the complaint escalates to a small claims court, Gas Safe or the Citizens Advice Bureau etc.

Additional Information

For people who are generally organised, this is standard within their operation. Once a complaint has been brought to their attention, it should be handled with great care as it opens the company up to major criticism if further issues develop from poor complaint handling. This will be seen in a poor light if the company is investigated by a third party but doesn't have an internal system for dealing with problems they may have created.

Non Members: £1.99 Silver Members: £1.99 Gold Members: Free